Discount Tire

I walked in to get my tpms sensors initialized on my GR86 which just got new wheels and tires from Tire Rack. And I was absolutely impressed with the young guy that took care of me. Ryan was top notch. He knows his stuff. Very smart and knowledgeable. Quick on his feet and witty. Kind mannered and also funny! We walked outside with his scanner in his hand and in less than 5 mins I was back on the road. He truly deserves a raise because I WILL be coming back and I will be referring Discount Tire to everyone in my circles.

Ultimately, I became a fan of this place. I was initially frustrated with this place. I kept getting different dates as to when my wheels would be in. It took almost a month. Apparently, my wheels were on backorder, and I wasn't informed. Fast forward the day they came. I was in the next morning as soon as they opened. I was given a discount because of the inconvenience, and I love my wheels. So worth the wait🥰🥰🥰🥰

Tom and Joe were real life savers. When you're living in your car, you NEED to be able to get around in it. They were incredibly insightful and compassionate to my situation and helped me get two new tires right under budget! I could not be happier with their service! Anytime I need tires I will be sure to come ask Tom for help at discount tires! I had called many places and all quoted me above budget but discount tires was able to work with me and I could not be more grateful!

I normally come to this Discount tire and have had no issues. They are typically respectful, very understanding, and work with you to find the best options for your needs. I came in needing a tire plugged. The technician measured my tread depth and told me that my that my tread was in between 4/32 and 3/32. Their on paper recommendation is replacing tires at or below 4/32. I understand I need to replace my tires since they are in the replacement window. The technician told me that he legally cannot repair my tire if it is at 3/32. Clearly on the Discount tire website and pamphlets around their store it says they cannot service a tire at or under 2/32. The technician proceeded to try and sell me on replacing my tires, which would be a 1500 replacement. I don’t appreciate that the technician tried to upsell me. I want to give him the benefit of the doubt and just say he is incompetent but, that doesn’t seem to be the case. In the end, I went to Lacey Discount tire and they assisted me with no problem. The Tacoma location no longer has my business because one technician was either incompetent or greedy.

I had a very good experience on Friday. I left work and noticed that my tire was nearly flat. I had aired it up that morning. When I arrived, it was 25 min past closing time. (I didn't realize because they were actively working still on other vehicles). I told Austin I would come back in the morning and asked if they could air up the tire in the meantime. During that it was assessed that my tire was a lost cause. I offered to come back in the morning or leave my car there tonight and catch a ride home. I live less than 2 miles away. Austin received the info and said, "Nope, let's do it right now." He understandably could have confirmed tomorrow, and it would have still been good and reasonable customer service. Especially since I arrived well after their operating hours. Instead, he insisted we get it fixed right now. I appreciate him and his team's willingness to help and everyone had a very positive attitude. I have bought all my tires here since I purchased my vehicle and will continue because of the consistent and elevated customer service. Thank you!